FAQs

Frequently Asked Questions Relating to My Nappy Cakes and Baby Gifts

I have gathered together a list of the most frequently asked questions about the services and gifts offered at Stacey Jane’s Nappy Cakes.

If after reading this you still have questions that remain unanswered, please contact me on 0417 885 986 or email Stacey@staceyjanesnappycakes.com.au between 9am to 7pm and I will be happy to answer any questions you have.

Ordering (7)

Once your order is placed online and payment has been made you will receive an instant automatic confirmation email acknowledging your order is being processed. This will have all your cart items, gift tag message and delivery address on it.  If you don’t receive this emails please give me a call 0417 885 986 so I can double check what might have happened.

Category: Ordering

If for some reason you decide to cancel an order, please give me a call on 0417 885 986. 24hrs notice prior to your delivery date is required. However providing I haven’t started assembling your gift or dispatched the gift I can refund your card and cancel the purchase. Cancellations will incur a 10% administrative service fee.  If the gift has already been dispatched you will have to follow our returns policy.

Category: Ordering

An invoice will be included with your order confirmation. This is emailed to you as soon as your order has be paid for. Please see the seperate PDF attached to this email for your invoice. 

I can resend an invoice if you need it, just get in touch via email at stacey@staceyjanesnappycakes.com.au

Categories: Ordering, Payment

You can contact me by calling 0417 885 986 Monday to Friday between 9.00am and 7.00pm ACDT 

Email me at stacey@staceyjanesnappycakes.com.au

Category: Ordering

Quick, give me a call on 0417 885 986 .  Provided I haven’t already dispatched your order we should be able to help you out.

Category: Ordering

I do occasionally issue coupon codes allowing a reduction in the price of certain gifts in the online store. You can also take advantage of Afterpay. Afterpay is an option allowing you to pay over 4 fortnight installments. You will need to sign up for an Afterpay account and adhere to their terms and conditions. 

Quite often I will post a coupon code to my Facebook page.  Like my page to be kept up to date with deals, sales and coupon code in your news feeds.

I will also have exclusive subscriber only deals available. Register to receive these notifications with the form below. 

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Category: Ordering

Due to popularity of some items and the manufactures supplies at the time of my stock order I sometimes need to substitute certain items with a different colour or style. 

The gift is still assembled with the same care and love is the equal price to what you paid.

I am also constantly seeking new and exciting baby items to add to my baby gifts, sometime circumstances outside of my control may mean I am unable to send the gift containing exactly what was displayed at the time of your order (you will be notified of anything significant, however I reserve the right to replace items with something of equal or higher value).

Category: Ordering

Payment (6)

An invoice will be included with your order confirmation. This is emailed to you as soon as your order has be paid for. Please see the seperate PDF attached to this email for your invoice. 

I can resend an invoice if you need it, just get in touch via email at stacey@staceyjanesnappycakes.com.au

Categories: Ordering, Payment

All orders are taken using the PayPal or Stripe merchant which is processed offsite in the PayPal  or stripe secure transaction server. 

I don’t receive or store any of your credit card details.

Category: Payment

Take a look around the Stacey Jane’s Nappy Cakes website and add items to your cart as normal.

When you’re at checkout choose Afterpay from the payment methods and you will be directed to Afterpay’s website.

If you are using Afterpay for the first time you will need to register and provide your payment details.

If you have used Afterpay before you can simply login and pay for your order.

Please note that Afterpay terms and conditions apply, you can view them here. If Afterpay’s terms and conditions are not met, penalties may apply. 

Category: Payment

Yes of course. Please give me a call on 0417 885 986 and I will be happy to take your order and payment over the phone.

Category: Payment

Yes. Credit/debit card is the most common method of payment, however we do appreciate that not everyone is happy using this method.

You may pay by direct transfer to our bank account. When you place your order online if you choose direct bank transfer the order confirmation screen and email will give you my bank details to make payment to. 

Please note gifts are not dispatched until cleared funds are received in the bank account.

Category: Payment

Please note that Afterpay is not a service provided by Stacey Jane’s Nappy Cakes. It is facility offered by Afterpay Pty Ltd.

For full terms and conditions visit www.afterpay.com.au/terms

To find out more about Afterpay, visit www.afterpay.com.au

Category: Payment

Products (1)

I only use Huggies nappies.  The Green cakes are made with newborn size these are suitable up to 5kg.  

The pink and blue cakes are made with infant size nappies these are suitable for 4-8kg. This way your recipient can admire your gift a little longer before it is needed to be unwrapped. 

Category: Products

Review (5)

No, because points must be awarded to an account (logged-in user).

Category: Review
You will receive 1 point for every $1 you spend in the online store. Your points will appear in your account immediately after your completed purchase.
 
Category: Review

Adding a product review to the website will also gain you extra reward points if you have signed up for a free user account.

Category: Review
You will begin earning points for actions immediately after signing up for a user account. We will even start you off with 300 points as our thanks for signing up!
 
There’s no limit to the total number of points you may earn.
 
You can redeem up to 50% of your products with reward points per order.
 
 
Category: Review

Your points for actions like signing up for an account, writing a product review in this websites online store are added to your account immediately.  

Other actions like Facebook reviews, Google + Reviews and testimonials on this website will be allocated within 24 hours of the action.

Category: Review

Shipping (9)

If you would like your gift delivered to a different address to your billing address simply tick the box at the top of the page at Checkout.

Checkout change shipping address

 

Category: Shipping

Yes, all of my gifts are able to be shipped interstate, the cost will vary depending on the destination of your parcel. All gifts are shipped via road freight.  Due to the size this is the most cost effective way to get them around Australia.

I have shipping calculator in the shopping cart. Simply add your gift to the cart, enter your postcode and it will determine how much your freight will cost, it will also give you an indication on the time frame of delivery.

For more information on interstate shipping please visit the interstate delivery information page.

Category: Shipping

No, unfortunately the courier does not work on the weekends and public holidays.

Category: Shipping

No, I am sorry I don’t ship my nappy cakes internationally.

Category: Shipping

All gifts are cellophaned and gift tagged so they present beautifully to your recipient.  Those going to an Adelaide address will be delivered just like this.  Interstate deliveries will also be boxed and packaged to avoid damage in the truck.

Category: Shipping

Order placed before 7pm Monday to Thursday and before 5pm on Friday are dispatched next business day and generally received the same afternoon in the Adelaide metro area when you choose the economy courier. However I can not guarantee this if there are unforeseen circumstances out of my control.  If you are desperate to have your gift delivered on the same day it is shipped I highly recommend you choose the Express Delivery option at checkout.

I offer 3 different shipping options for the Adelaide metro area economy courier, express guaranteed delivery on the day of dispatch (Adelaide Metro Areas ONLY) and Australia post

Interstate deliveries are generally dispatched next business day of order (sometime same day you order depending on how early you place your order in the day) and will depend on transit times as to how many days after ordering it is delivered. For more information on interstate delivery please follow this link – Shipping

Please find below a matrix of the estimated transit times on ordering and delivering your gift on the economy courier option.

 

Shipping matrix

Category: Shipping

If you are having 2-3 gifts sent to the same person at the same address in the Adelaide area I charge a flat rate shipping fee.

If you are sending interstate unfortunately each nappy cake or baby gift hamper will incur it’s own shipping fee.  This is due to being individually boxed and packed securely to avoid damage in transit.

Category: Shipping

If you have ticked the box at checkout to give authority to leave, the courier will leave the gift at the front door or in a safe place specified by you.

If you choose not to give authority to leave, this is ok, the courier will leave a calling card with a phone number to call to arrange a re-delivery – Depending on it’s destination a re-delivery fee may apply.

If you are concerned about the fee please give me a call and I can let you know how much this is likely to be. Most deliveries are re-delivered free of charge in the Adelaide area. T’s & C’s apply.

Category: Shipping

This have never occurred within Stacey Jane’s Nappy Cakes, however occasionally during the transit process I understand things can get damaged.

Please be aware that the box itself is only there to protect the gifts you have purchased. If the gifts inside the box are in perfect condition then I am happy.

If however your nappy cake or baby gift  is damaged in any way, please send me a photograph of the damage via email then simply send the gift back to us and we will of course replace it.

Please ensure you obtain a proof of posting or shipping as I cannot be held liable if your gift should go missing in transit and proof of shipping has not been obtained.

Category: Shipping